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Dear innovation group<br> Referring to a complaint dated 08:56 Thu 12 Feb also on this page<br> \It is with regret that we unfortunately cannot honour your claim as a result of your vehicle not being serviced as per requirement. Kindly be advised that a full refund has been authorised and will be your vehicle finance institute upon policy cancellation."<br> After hearing your promises about a full refund I was not pleased but accepted it as there was issues due to miscommunication.<br> Imagine my surprise that after +- 2 months of zero communication from you"