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Diana I

1 reviews | Active since Sept 2014

11 Jan 2021, 10:56

Lack of Service

Absolutely shocking service.

My vehicle has been in for repairs since the 10th of December

I have TWO policies with Innovation Group and yet only 4 items on a 15 item invoice is being covered- NO ONE can give me a reason why the other items on the invoice WHICH ARE EXPLICITLY ON MY POLICY NEVERMIND MY SECOND POLICY have not been covered.

Further to this- they are not covering the labour- how do they repair what has been approved to repair if the labour is not covered?

The labour IS covered according to my policy.

No one takes a call that does not get dropped- absolutely disgusting service

0
Replies (3)
Innovation Group
Innovation Group's reply11 Jan 2021, 11:03
Official
Hi Diana,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply11 Jan 2021, 11:03
Official
Hi Diana,
 
Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 
 
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
 
Thank you.
 
Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply14 Jan 2021, 10:18
Official

Hi Diana

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team