Lack of service

On 15 Jan 2015 I called Innovation Group for an extended service plan. The consultant who assisted me told me that there was a 3 month waiting period, meaning that after 3 debit orders I would be able to take my car for a service. However on receiving the contract it stated the commencement date as 26/05/15. I called the call call centre to rectify as the 1st deduction would go off on 26 Jan 2015, the commencement date should have been 26 March 2015. She agreed with me and told me that she would send me a new contract. 3 months later no new contract had been sent and I called again last week and spoke to Nonkululeko who told me that she had sent an email enquiry and would get back to me. To date no one has contacted me and I cannot take my car for service that is overdue. I am paying the premiums every month for a service that I dont have, please assist as the way the things are going I will end up having a 5 month waiting period as oppsed to 3 months that was promised.