Lack of service

On 15 January 2015 I called Innovation group for an extended service plan for my car. The consultant who assisted me told me that after 3 debit orders I would be able to take my car for service. The 1st deduction would go off on 26 Jan, meaning that at the end of March I would be able to take the car for service. When I received the contract it showed the commencement date as 26/05/15. I called the call centre to correct this as this would mean 5 debit orders instead of 3 I was told about. The lady I spoke to promised to send me an updated contract but 3 months later I had received nothing and I called them again and spoke to Nonkululeko who told me that the commencement date was still May. She promised to enquire and get back to me and todate no one has bothered to call me. My car needs to be taken for service and I am paying for it and don't understand why I have to wait for 5 months instead of 3