Lack of response

Like many reviewers I am very annoyed at the lack of call centre response. Lebogang Bogatsu tried to sell me a service plan, telephonically, which I declined. I asked for a quote to be e-mailed, for information, which was received. If there is any doubt, they need to listen to the recording of the phone call, where I clearly state my lack of interest. This "quote" looks suspiciously like an agreement and implies that the premium will be added to my finance agreement. I have, for the past 2 days, e-mailed and called Innovation Group in vain. The call is directed, rings for ages and cuts off. I have asked for his e-mail address but nobody seems to know him. I called ABSA Insurance Company, whose letterhead was used, but they are as unhelpful as always. I faxed ABSA Insurance Company, and Innovation Group but neither faxes went through. If this premium is added to my finance agreement I will take legal action.