Lack of integrity and no customer service

I am writing to express my dissatisfaction with the service I’ve received from Innovation Group. I have both a service and scratch and dent with innovation and I am extremely unhappy. My service plan was purchased on 26 October 2024 for R 45895.68 including VAT. On the day of the service ,06 March 2025, Innovation Group did not authorised payment for my 1st service indicating that I purchased a 165000 km instead of 180 000 Km and therefore indicated that the service plan needs to be amended to start with 180 000 Km and that the amendment with results in a R 6000 short fall, I agreed and made amendments with the finance house. On the 06th March I was informed that the process to amend the policy take 3 to 4 working days. Today it’s the 17th and Innovation Group has not provided the car dealer with the authorisation to commence with services my car. When you call and request to speak to one of their team leaders the customer service agents will put you on hold for 45 minutes. I have spent R800 worth of airtime over the past two weeks in an attempt to service my car and I cant even afford airtime anymore and none of the agents in the customer service division ware responding to my follow up emails on the matter. Today my car has not been service because Innovation Group do not value or care about their client The only respond you will get from them is that on your complain is that “Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavour to provide feedback in a timeous manner” which is an indicative of a company that does not have integrity to investigate and close off on matters. My recent interactions were with the following: , 2 Lebohang, 3, Lerato 4. Sandisiwe, 5, Kgomotso Mahlatsi – Team leader, 6. Franse Chauke – Team leader, 7. Helen Moyo – Team leader and 8 Tshepiso