UH
Uvesh H

1 reviews | Active since Aug 2010

26 Feb 2019, 13:01

Lack of feedback

i have submitted the below to have reviewed on the 10/01/2019 , to date , i have forwarded numerous follow ups and have not received a response , this is absolutely disappointing

Good day

I have enquired regarding an extended warranty option on my polo after manufacturers warranty expires

I was a bit late to extend due to festive season and was advised by agent Vusi that I cannot get the unlimited option and only a pre-owned one.

I haven't sold the vehicle and still the owner since new.

Please can this be re considered and offer me the unlimited option and also willing to have a waiting period

I just require peace of mind that my vehicle is covered for the duration that its financed with MFC.

Please could a superior contact me to assist.

Thank you

Uvesh Harrilall

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0
Replies (3)
Innovation Group
Innovation Group's reply26 Feb 2019, 13:07
Official
 Hi Uvesh  ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply28 Feb 2019, 16:40
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team
UH
Uvesh H's update01 Mar 2019, 07:40
Reviewer Update
Good day , I have received a call. whilst i understand , i am still unhappy with the outcome based on the fact that i have admitted i was a few days late and asked for reconsideration based on fact that i am still the owner of the vehicle since new. Definately should be grace period