HG
Hans G
1 reviews | Active since Aug 2018
12 Dec 2025, 12:55
Lack of customer service.
At 11am this morning on the 12 of December 2025, I phone the Toyota Innovation group regarding an activation of a debit order for my vehicle maintenance plan, I made the call why I was in the bank to try and sort out the problem, my airtime was low and I ask the lady to call me back, she refuses and said, they are on high call volume. At this time the call dropped, she could phone me back as part of customer service? I was not call back till now, it is now 12:50 the same day. All calls are recorded, and this call can be traced for confirmation.
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Innovation Group's replyOfficial
12 Dec 2025, 12:58Dear Hans Grobler,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply12 Dec 2025, 12:58
Official
Dear Hans Grobler,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
HG
Hans G's updateReviewer Update
12 Dec 2025, 13:32Thank you.
HG
Hans G's update12 Dec 2025, 13:32
Reviewer Update
Thank you.