Lack of communication during the claim process.

I am frustrated by the lack of communication during the claims process. It has been 10 days since I submitted the required documents, and I have received no updates on how the process will proceed. This is not the first time I've had a negative experience with this company, despite having various products with them. It is disappointing to place your trust in a company to handle your valuable goods, only to find them dragging their feet. In my previous claim, which was rejected, I received a response in less than three days. However, now that they need to approve my claim, it has taken much longer. My claim has been registered since November 13th, and to this day, I have received no approval or communication regarding the process.