Karabo-Useless Customer service

I 1st logged a claim in December, which was only attended to in January, it took them forever to come assess my car... eventual the assessors came in February and a report was handed over to dolly who has been dragging my claim from the get go, dolly fell "sick" so Kgougelo took over my query, Kgougelo didn't raise the bar much, eventually after requesting to speak to the manager several times being Karabo ( who is forever not at her desk, no wonder her department is in shambles.) she takes the call makes promises and doesn't follow up on them, she lacks in the field of customer service, I'd know cause I work in that field and I'd be ashamed if this is the service I give... everyone in her department are dragging their ****** FEET JUST LIKE HER . emails have been sent to her but to no avail which is not a surprise.