Issues paying out valid claims
Stay far away from Innovation Group, in the event of a claim, their cover changes to suit what they feel like paying for. They ask you to take your car to OEM dealers for service and repair. They ask for discount and still pay less than the claim, even though you have gap cover. They are ***** and their trading license should be removed.
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Replies (3)
Innovation Group's replyOfficial
28 Aug 2020, 15:07 Hi Ashir, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply28 Aug 2020, 15:07
Official
Hi Ashir, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
's updateReviewer Update
31 Aug 2020, 16:30We expected a call to address our query. However innovation group proves that they don't care about their customers, I advise everyone reading this review, change your warranty to a reputable company. These guys are ***********
's update31 Aug 2020, 16:30
Reviewer Update
We expected a call to address our query. However innovation group proves that they don't care about their customers, I advise everyone reading this review, change your warranty to a reputable company. These guys are ***********
Innovation Group's replyOfficial
01 Sept 2020, 08:26Hi Ashir,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Innovation Group's reply01 Sept 2020, 08:26
Official
Hi Ashir,
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team
Thank you for your patience and allowing us the time to investigate your complaint.
We confirm that a complaints consultant has provided feedback on the concerns raised.
We apologize for the inconvenience caused and we appreciate your understanding.
Kind regards,
Complaints Team