Interrogated Instead of Helped – Shocking Service!

Absolutely unacceptable service from Thabo from Igd Innovation Group. I pay my premiums in full, yet the moment I submit a legitimate mechatronic warranty claim, I am treated like a ********. Instead of helping me, I was interrogated and expected to explain things that are clearly between Innovation Group and the dealer.

A new claim with a different dealer was wrongly mixed with an old repair, causing unnecessary delays and leaving me without a car. After previously confirming that the vehicle was fixed and that I was satisfied, these same issues were suddenly turned against me, making me feel accused of wrongdoing.

This company appears far more focused on finding reasons to reject claims than on supporting loyal, paying customers. The experience has been stressful, costly and completely unacceptable. I regret trusting Innovation Group.