Insurers that dont live up to their promises!

It grates me to no end that such a reputable company (or so I thought) could blatantly deceive their clients! Their website clearly states "We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers."

What a load of ****! I called them today on two separate occasions to get two completely different answers. I took out a Motormend Advanced Superdrive 2 year warranty on my Ford Ranger 3.2 TDI XLT in March 2016 when I bought the vehicle as I was made aware by the sales team the manufacture warranty would expire in September of that same year. I was assured that the warranty extends for a full 24 months after the manufacturers warranty expires so, in my mind , valid until September 2018. This was confirmed the first time I called so when I called back to start the claim process ... well that's when I was informed otherwise.

I was subsequently told by a very unfriendly and not well spoken person that this is not the case as it was only valid from the date of purchase and not from the manufacturers warranty so my policy has subsequently expired.

She also told me that it would not have paid out anyways, even if I'd claimed and they deemed the policy to still be active as it was only valid up to 100 000km's albeit there is no kilometre limitation anywhere that I can see! So all they did was happily take my money with no benefit for me whatsoever!

Thank you for calling and goodbye.

I would never ever recommend them to anyone and I am at the point where I am seriously considering taking legal action against them. They are clearly misleading the consumer with their products ... and this cant possibly be legal!