Insurance Claim

Good day

I have put in a insurance claim in 20 Sep 2016. This is my ref (Claim # ********** 59_001#35#UPDATE BROKERS R Kruger ISL23431) The accident was not my fault. And I am battling to get any response from them. My Insurance (AIG South Africa Limited) also have emailed them several times. The other party Insurance is Innovation Risk Services - Bellville.

This was the total claim:

Calculations were as follows YOUR DAMAGES=R12884.50X60%=R7730.70 OUR DAMAGES= R89945.55X40%=R35978.22 THEREFORE R7730.70—R35978.22 =R0.00 NEGATIVE

They have agreed to pay out my excess fee on the 19th of Feb this year. When I emailed my insurance last week again after several times, they said the person who is working with my claim, has resigned. They will follow up.

In the meanwhile, because I refused to pay the excess fee, the repairs to my car was not finished. The bodywork place (Gonubie Bodyworx) I took my car too, is not sure that they can do the last repairs.

I have all the emails between us all.

Please advise what I can do.

Many Thanks