MP
Mapaseka P
1 reviews | Active since Jun 2023
25 Mar 2025, 10:11
Insurance ****
I am disappointed with how my claim is being handled. I had a tire bust on Sunday around 16:00 then I phoned them , was happy they responded took my BMW to SMD Pretoria, 1559 Erma St, Kirkney, Pretoria, 0182, South Africa ,Yesterday to find out for documents claim they just told me that they only cover write off or ****** , was so disappointed to how Because e I need them to Assit me to fix my car
Helpful (0)
Replies (1)0
Replies (1)
Innovation Group's replyOfficial
25 Mar 2025, 11:45Dear Mapaseka
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply25 Mar 2025, 11:45
Official
Dear Mapaseka
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner.
Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team