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David M
1 reviews | Active since Nov 2019
23 Nov 2021, 14:14
Inovation group service is bad
***
I logged a claim with Innovation Group even the dealership send the mail to them but no one is responding.
Their number is forever not working From: @cfaomotors.co.za> Sent: Monday, 22 November 2021 08:54 To: ***p Cc: Subject: RE: 575633
Good morning Please advise if there is any feedback on claim sent through
The car has been sent for repairs and nothing has been done as innovation haven't responded
Helpful (0)
Replies (5)0
Replies (5)
Innovation Group's replyOfficial
23 Nov 2021, 15:52Hi David, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
Innovation Group's reply23 Nov 2021, 15:52
Official
Hi David, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards, Complaints Team
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David M's updateReviewer Update
23 Nov 2021, 15:54When as my car is in Mayfair Gearbox as we speak. I just want to know if you wont pay or not. If I have to involve ombudsman I'll do that
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David M's update23 Nov 2021, 15:54
Reviewer Update
When as my car is in Mayfair Gearbox as we speak. I just want to know if you wont pay or not. If I have to involve ombudsman I'll do that
Innovation Group's replyOfficial
24 Nov 2021, 08:24 Hi David, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team
Innovation Group's reply24 Nov 2021, 08:24
Official
Hi David, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards, Complaints Team
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David M's updateReviewer Update
25 Nov 2021, 14:56I spoke to Vutomi Mithi and he advised me that the payment was sent to VW, I told him that I moved the car to Mayfair Gearbox.
Reason for not telling you that I am moving the car is because your phone was forever engaged.
Vutomi asked me to tell Mayfair Gearbox to contact them which they did today. Now you dont want to pay but payment was done while it was VW. What more do you want me to do.
Reason for not telling you that I am moving the car is because your phone was forever engaged.
Vutomi asked me to tell Mayfair Gearbox to contact them which they did today. Now you dont want to pay but payment was done while it was VW. What more do you want me to do.
DM
David M's update25 Nov 2021, 14:56
Reviewer Update
I spoke to Vutomi Mithi and he advised me that the payment was sent to VW, I told him that I moved the car to Mayfair Gearbox.
Reason for not telling you that I am moving the car is because your phone was forever engaged.
Vutomi asked me to tell Mayfair Gearbox to contact them which they did today. Now you dont want to pay but payment was done while it was VW. What more do you want me to do.
Reason for not telling you that I am moving the car is because your phone was forever engaged.
Vutomi asked me to tell Mayfair Gearbox to contact them which they did today. Now you dont want to pay but payment was done while it was VW. What more do you want me to do.
DM
David M's updateReviewer Update
25 Nov 2021, 14:57If you not willing to pay please put it on a mail so that I can take it forward
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David M's update25 Nov 2021, 14:57
Reviewer Update
If you not willing to pay please put it on a mail so that I can take it forward