WK
Willem K
1 reviews | Active since Jul 2021
31 Jul 2025, 17:18
Inovation group account and customer care is no helpfull
Good day
I have notice Monday that my debit order has bounch back i contact immediately for INNOVATIONlet therr can arrange a new Debit order to go of or inform me how to Pay
I have contact there via call email and message on Facebook till now no help to arrange a payment or debit order
Please people think twice before take a policy by innovation as there customer care is useless
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Innovation Group's replyOfficial
01 Aug 2025, 08:46Dear Willem Kotze
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply01 Aug 2025, 08:46
Official
Dear Willem Kotze
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team