Innovators Group - Poor / Unjust Customer Care

In October 2022 I was telephonically called to take a vehicle service plan with Innovation Group. I took a 24 month plan for cover of 60 000 km and 75 000km services. After making 3 payments on 20/12/2022 there was difficulty booking the vehicle in the Christmas/ New Year season, The vehicle was booked in January 2023 with a current mileage of 8500km. Innovation Group declined to pay for the 60 000km service but paid for the 75000 km minor service only due December 2023. Giving Innovation Group reason of difficulty to book over the Christmas/ New Year sesson, I requested an adjustment of policy. I received an email reply requiring me to pay for an extra of R2208.30 to adjust the policy from 75 000km to 90 000km services for a new total cost of R 9887.40 for 2 services only.

The adjusted premium amount of R340.90 and total of R9887.40 should cover 3 services but this ammendment only covers 2 services. Totally oppressive and unjust to the customer, especially one struggling financially and being a pensioner required to pay an extra R2208.30, a total of R9887.40 for only 2 vehicle services or pay R7679.10 for 1 minor vehicle service.