TV
Theuns V

1 reviews | Active since Mar 2009

03 Jan 2024, 13:09

Innovations group *****ulent warrantees - useless

2 months after my car broke down, bought and insured by the *****ulent WESELL****!!

Now all of a sudden an new claim needs to be registered!!!! Get your act together and get my vehicle fixed with a new engine!!!!!

I am entitled to a R100K for engine, and you are so ******* and waste my time by requesting a new claim being registered for every extra work that needs to be done!!!

I have never had the car back since the original breakdown!!!

Get the car fixed!!!! I am sick and tired of waiting!!!!!! You are as *****ulent as WEBUYCARS!!!! Every time this is your response - fix the F@#$king car!!!

Good day

Please call our claims department to book an assessor.

Regards.

Thato Ntsoseng

Claims Agent: Warranties

E ***p

W innovation. Group

Absoluely absurd and unacceptable!!!!!!!!

0
Replies (3)
Innovation Group
Innovation Group's reply04 Jan 2024, 08:45
Official
Dear Theuns Venter,
 We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
TV
Theuns V's update10 Jan 2024, 08:54
Reviewer Update
I am not happy that the complaints department only call me at 5 in the afternoon and then another day is wasted!!!! The lady who phoned me yesterday promised to send me an email - still waiting for it!!!!!!
This issue needs urgent attention and sorted out asap!!
Innovation Group
Innovation Group's reply10 Jan 2024, 09:02
Official
Dear Theuns Venter,
 We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team