CS
CHRISTIAN S
1 reviews | Active since Feb 2018
09 Jul 2019, 10:57
Innovations Group - Response to Complaint - Pathetic
Pathetic response, the lady who contacted me did not firstly understand my complaint, secondly had not done her homework as all info she supp**** about my Toyota Service Plan was incorrect. (Total conversation recorded) She did not understand the problem, had not read all my mails forwarded or understood the fact that Innovations Group has ****ed up my service plan for more than a year now.
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Replies (3)
Innovation Group's replyOfficial
09 Jul 2019, 10:59Hi Christian,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Innovation Group's reply09 Jul 2019, 10:59
Official
Hi Christian,
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
Thank you for taking the time to contact Innovation Group and notifying us of your complaint.
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
Thank you.
Kind Regards,
Complaints Team
CS
CHRISTIAN S's updateReviewer Update
09 Jul 2019, 11:12Same 'Stero Type' response! So now we take another 4 days to contact me, and waste my time?
CS
CHRISTIAN S's update09 Jul 2019, 11:12
Reviewer Update
Same 'Stero Type' response! So now we take another 4 days to contact me, and waste my time?
CS
CHRISTIAN S's updateReviewer Update
16 Jul 2019, 11:50How useless are these people at Innovation Group - You and Toyota will get more bad reviews which will cost you much more than time it takes to entertain this complaint...
CS
CHRISTIAN S's update16 Jul 2019, 11:50
Reviewer Update
How useless are these people at Innovation Group - You and Toyota will get more bad reviews which will cost you much more than time it takes to entertain this complaint...