INNOVATIONS GROUP **** TO ME TO ENSURE THAT I BUY THEIR PRODUCT

I bought a car at We Buy Cars, a day later an Innovations Group sales consultant (Tisetso Monaheng) called me to offer me a Pre-Owned Warranty. He advised on a recorded line that all pre-existing repairs will be covered on the policy because they are aware that i purchased pre-owned vehicle from We Buy Cars.

I asked him if he was sure about that and requested for him to send me the legal wording to review before i agree to take the policy.

He confirmed that he is 100% sure that the pre-existing faults will be covered because Innovations group has an agreement with We buy cars and the only pre-requisite was for me to ensure that my car's service history is up to date. Sales consultant also advised that he can only send me the policy legal wording after i take up the policy and i just need to trust what he's saying.

I then took up the policy as advised by the sales consultant. I took the vehicle in at Ford Sandton for a major service to ensure that i'm compliant to enjoy the benefits sold to me by Innovation Group.

I then took my car in for major repairs at Ford Sandton (Sunning) where they assessed and put a claim at Innovations who sent an assessor and rejected the claim. Reason: They do not cover pre-existing faults.

I raised this with innovations and logged a complaint.

Innovations listened to the recording, 18 August 2022 the sales consultant called to advise that he listened the recording and he heard that he was wrong when he sold me policy and he apologized.

He advised that someone was going to call me back to provide a resolution and advise on the way forward with repairing my car.

To date, no one has called or communicated to me back from Innovation Group. The managers are hiding behind teams and screens and refusing to call me back as they know that they are wrong and a management decision is required. I find this to be revolting service and disgusting leadership style from the Innovations group managers who send their juniors to call and refuse to take accountability.

My car has been at the dealership for over 2 weeks now while we wait for this to be resolved.

Innovations group **** to me with an intention to lure me into buying a product which was false represented. I want my car fixed as promised and i am not letting this slide as i was **** to.

I have been calling everyday and constantly being told my call centre agents that they sent an email to the customer service manager, sales manager, complaints manager. No ONE is communicating with me. I want this resolved.