innovations group giving me the run around

I refer to complain TB/SO/***. I have received an email from innovations group and in the email they state that a consultant has called me to resolve my complain. I want to state categotically that i have not received any call from this company to resolve my problem. I called them today 09 may 2018 at 08:42 and the consultant that i spoke to could not assist me and said she will call me back and i am worried that this is the game that they always play that they will call me and they never do. I want to remind innovation of the email that i received from innovation on 01 august 2017 which stated that the agent who assited me did not disclose the full payment term at the point of sale. I then received a call which i was informed about the settlement amount which i duly paid. I was further in april of 2018 that a lady by the name of chastry will call me to discuss the my refund. I am therefore suprised that in the response of innovation they are silent with regard to the promise that they made that chastry wil call to discuss my refund. Can chastry please call me for my refund.