Innovations Group - Administrators Toyota - Service Plans PATHETIC...

Good Day Antoinette,

We are now 1 year down the road and once again I have exactly the same nonsense from the ' Innovations Group' refer to your confirmation email below:-

Good day Mr. Stanley,

Thank you for your email.

Kindly be advised that the matter has been investigated and the following was confirmed : · The extended service plan was sold in 2012 when the vehicle was still covered by the Toyota inclusive service plan

· The inclusive plan covered the vehicle up 90 000km or the year 2016 whichever occurs first

· The extended plan was sold correct starting at 105 000km up to 150 000km which covers 4 services

· The inclusive plan expired on the end date and the vehicle has not reached 90 000km as yet therefore a request has been sent to confirm if the extended plan could be amended starting at 75 000 to 120 000km

· Feedback was received that the extended plan can be amended to cover from 75 000km to 120 000km

Please confirm if this can be done in order for the amendment to take place, please confirm if the 75 000km service was already done or it still needs to be done.

Apologies for the inconvenience caused.

Kind Regards,

Antoinette Howard

Whereby my Service Plan was extended to cover from 75 000km to 120 000km - with no dates given or final date included. Now these same *********** clowns have stated to my Service Centre: Carnival Toyota that this never happened and my service plan was cancelled end of 2018. Innovations Group are giving Toyota a bad name, this makes me want to go buy a ****** Ford (which I dislike almost as much as the Innovations Group) We have been down this road before and my complaints to the Ombudsman is still on record and will again be highlighted. Furthermore all our staff, clients and the internet at large will be copied on this complaint on every site I can find. Not to deal with Toyota simply because their Service Plan - Innovations Group controllers are useless.

It is totally ********** that this group can blatantly state that this service plan was NOT amended as shown above, they even reimbursed me for the 75 000km service for which I had to pay the dealer for their incompetence. I as before don't expect a reply from the group but intend to take legal action against them as well as laying another formal complaint with the Ombudsman. Your assistance would once again be appreciated. Many Thanks.