Innovation - You Need RENOVATION

I took out an extended service plan on my bakkie as the service plan expired. Today I take my van in for a service and gave the service consultant my policy number to process the claim. I get a call from the consultant a little while later to inform me that MY policy does not correspond with my vehicles VIN number and therefore SOMEBODY else's vehicle is covered. All this complication due to sloppy work in capturing. It has cost me time as my vehicle will now be ready later rather than earlier even though I booked my vehicle in at 06h35. it almost cost me money as I would have been financing a service plan for someone else all because of stupidity! SORRY will not help! I already regret doing business with these *********** buffoons!