Innovation wost after sales service

Item: Innovation Group
Rating: 1
Author: Tertius N

I struggled for 3 hours to get Innovation to recover a broken down vehicle, after which I cancelled the recovery because they wouldn't help me,and sent a recovery vehicle on my own account. I have been paying premiums for 5 months and now suddenly my warranty is not activated. Why will I pay for something that does not work? The lady at roadside assistance tried her best to help me but, the lady at claims refused.

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

21 Apr 2021, 10:54

Hi Tertius ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply21 Apr 2021, 10:54

Official

Innovation Group's replyOfficial

23 Apr 2021, 16:02

Hi Tertius, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team

Innovation Group's reply23 Apr 2021, 16:02

Official