Innovation warranty misleading

Mercedes Umhlangha & Innovation are useless I booked my Mercedes at Umghlanga in KZN and took my vehicle on the morning of 25 August 2021 and one Blessing Msweli assisted me. I assumed he was new employee as he asked another agent about my private warranty through dial direct and Innovation.

Vehicle has warranty cover through Innovation and I complained of the engine warning light staying on, wheel sensor warning and battery warning. For some reason my vehicle was kept overnight.

Blessing phoned me the next day to inform me that the sensor was sorted out but battery will be ordered after I pay. Innovation will apparently not pay for the battery which is understandable

I duly paid R6885.80 and took the vehicle home the next day. I however found the wheel sensor light came on once en route home and duly informed Blessing by telecon and email. I was asked to monitor it.

On 17 September 2021 the vehicle was booked again early in morning and the battery was fitted. Only got vehicle around 3.30pm although it was meant to take 2 hours as promised. I phoned the PRO to intervene as Blessing was allegedly gone for his vaccine.

The tyre light was still on as I drove off but due to my lift having left, I drove home to avoid traffic. I phoned Blessing and sent an email immediately.

The wheel sensor came on intermittently since. I asked him for evidence that Innovation had turned down the sensor claim. This was not forthcoming from Mercedes or Innovation or Dial Direct. In the other vehcile of mine under warranty the sensor was covered. I was greatly inconvenienced vehicle not being thoroughly checked and being sorting out first time out. The PRO Reveshnee asked me to come in again on Thursday 23 September 2021. What a waste of time again as they wanted to book in vehicle and I would be inconvenienced again as the long week end was ahead. Again no official rejection by Innovation and it appear these companies work together to rip clients. With covid I hate driving around etc and being in crowds unnecessarily. Why on earth was the sensor not sorted out? This is reckless but I guess you guys want to claim labour costs as business may be bad. This light should have been sorted as per my main reasons for booking the vehicle.

If you undertake a thorough investigation kindly ask for emails and evidence i have in support of my claims. Blessing Msweli and the workshop must be held accountable for this pathetic service and in convenience to me.

Regards