Innovation Unprofessional

Every time I claim I have to go back and forth with these company before my claims are approved. Recently they didn’t authorise the whole amount that I was told I am covered for. And it’s also on my policy documentation but they still didn’t. Another thing they do not reply emails and also when I called and my call got cut off while the one of the consultants was assisting me because of my airtime running out they don’t bother to call you back to continue assisting you. I have never had a good experience with these company and I wouldn’t recommend it to anyone.