AM
Abel M

1 reviews | Active since Oct 2021

19 Apr 2023, 10:49

Innovation Tyre and Rim Warranty is a ****

I was forced to take a compulsory Innovation Group tyre warranty when I purchased my Audi Q5 from We Buy Cars, because the dealer gets a 12.5 % commission from the Insurance. My challenge is that my claims get rejected. I have been trying to find assistance for a few months. Both rear tyres were damaged by multiple nails at N1 when I was travelling from a holiday in January. I have to inflate them daily. My SUV alignment was also affected. Innovation says my tires have wear and tear problem, so they can't entertain my claim. What's surprising is that the thread size is still within regulation limits. Secondly, the tires were almost in the same condition when the warranty was initiated. I only travelled about 20 000 km. I am very frustrated.

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Replies (1)
Innovation Group
Innovation Group's reply19 Apr 2023, 11:23
Official
Dear Abel Mothibi,
 
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
 
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
 
Best Regards
Innovation Group Customer Services Team