TD
Tariq D

1 reviews | Active since Mar 2016

25 May 2019, 10:18

Innovation Suzuki SA Extended Warranty

Stay away from Innovation Suzuki SA warranty, see below, Stay away from Suzuki, They do not honour warranty on repairs they have done on a previous botched repair on engine and Suzuki South Africa reject claims claiming car not maintained, when the vehicle is just over 80 000 km with a full service history and numerous repairs at Mekor Suzuki Kenilworth. Which is another concern, as what has Mekor Suzuki Kenilworth being doing to my car, as they have apparently regularly serviced my vehicle. The extended warranty by innovation on behalf of suzuki south africa is useless as they do not hold the dealership to account if the dealer refuses to repair a previous botched repair. Mekor Kenilworth's Brian Hoskins refuses to accept delivery of my vehicle via tow truck delivery after an agreement was made to do repair still under warranty, Suzuki South Africa instructs tow truck to take my car to their storage yard. I inform Suzuki SA I'm not happy about this and will not be liable for tow and storage fees, Suzuki SA says Mekor Suzuki Kenilworth is liable to pay, Now 4 weeks later, a Suzuki SA ignores my emails and calls, and wants me to cover tow truck costs, and handle situation with Mekor Kenilworth myself, they say they are done from their side and have nothing further to do.

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Replies (2)
Innovation Group
Innovation Group's reply27 May 2019, 06:35
Official
Hi Tariq,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply29 May 2019, 13:33
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team