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Sakhumzi S

1 reviews | Active since Mar 2021

18 Mar 2021, 10:29

Innovation stole my money for months

I have had the worst experience with innovation group and i would like to warn everyone in need of extended warrant and service...i have already started at my work place to tell to stay away from these ill disciplined kind of creatures...i took this hell of a policy in 2019 april...2020 i took a car to a dealership for service and some mechanical problems...service was done after some difficult fight with them...mechanical problems rejected because i skipped a service in 2019...ohk i take the blame for that because i only knew that i must take for a servisce only at 15000km interval...fine...after rejecting the claim for mechanical problem they kept on deducting money from my bank knowing very well that i will never get any help for whatever mechanical problem in future instead of advising me to cancel...last week i took the car to the dealership again and got told same old story of skipping services and when i want my money back that was also rejected...finally i had to cancel both policies after finding out that i was sold a wrong policy for warrant but my money can never be refunded back to me...i wish nothing but only the worst and colapse of your building for *****ing innocent peoples monies...i wish covid can kill all you with your rude staff mxm

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Replies (2)
Innovation Group
Innovation Group's reply18 Mar 2021, 10:42
Official
Hi Sakhumzi,
 
Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 
 
Please be assured your complaint will be reviewed and a consultant will be in touch with you.
 
Thank you.
 
Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply19 Mar 2021, 13:35
Official
Hi Sakhumzi,
 
Thank you for your patience and allowing us the time to investigate your complaint.
 
We confirm that a complaints consultant has provided feedback on the concerns raised.
 
We apologise for the inconvenience caused and we appreciate your understanding.
 
Kind Regards,
Complaints Team