Innovation service is poor

Item: Innovation Group
Rating: 1
Author: Mampe G

On the 7th of August i was contacted by a service adviser from Innovation Name Pauol informimg that at this time since awiting a feed back from the dealer and sgil got no feed back they have nothing ti help with anymore i must take my metter feather to MIOS as they cant help me any more, i ve asked tjem to go do final visit to the dealer and they told me i musg pay for that if i want them to go orthat won't happen ive got them on recording

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Replies (2)

Innovation Group's replyOfficial

12 Aug 2019, 08:19

Hi Mampe , Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team

Innovation Group's reply12 Aug 2019, 08:19

Official

Innovation Group's replyOfficial

05 Sept 2019, 15:21

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply05 Sept 2019, 15:21

Official