Innovation Refund to : Mr L Bangeni (I.D NO: ***)

On this day of 06 November 2019, i took my Car for Service of 210000 with NTT VW King Williams Town , Eastern Cape. i have maintenance plan with Innovation Group which i'm paying Monthly but suddenly today i receive a call from VW Ntt King Williams Town telling me that i must call Innovation Group because my maintenance plan is on-hold, when i called Innovation Group they told me that i did not pay in June &August 2019 and i told them that i never received any call complaining about non-payment. i ask for assistance moving forward because the car was already due for service and i have a long trip and i will be using this car. I was sent from pillar to post asking for assistance and i ended up Paying out of my Own Pocket using my last available funds. I then ask Innovation if they can Refund me the money that i Paid and they refuse over the phone and I asked them to Double Deduct the Outstanding Months June & August. I have a Proof of Payment from NTT VW King Williams Town amounting to R3345.65.... Car Details (HKF 159 EC. VW POLO VIVO SEDAN, SILVER GREY)