DM
Darryn M
1 reviews | Active since Dec 2022
23 Apr 2024, 09:39
Innovation poor claim
In the last 4 months I have had a terrible experience with this company, you have made it extremely difficult to put a claim in, you request ridiculous documents from when I never even owned the car, I have given the requested service history but you ask for invoices as well from 2 years ago when I said I only own the car for a year, my previous claim same story and now again, this is extremely bad service from you guys and taking advantage of peoples
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Innovation Group's replyOfficial
23 Apr 2024, 11:01Dear Darryn Mitchell, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply23 Apr 2024, 11:01
Official
Dear Darryn Mitchell, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team