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cathy M
1 reviews | Active since Oct 2020
15 Mar 2023, 13:45
Innovation of ********
Innovation group is nothing but ********, i took out a policy with 1st for Woman for Mechanical and Engine breakdown ***, My car pops up the engine light so when i called my insurance they told me that i can take it to any RMI company only to get rejection from them listing nonsense that am not covered for some parts, this is so wrong because i have been paying my insurance non stop.
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Replies (2)
Innovation Group's replyOfficial
15 Mar 2023, 15:16Dear Cathy Maleka, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply15 Mar 2023, 15:16
Official
Dear Cathy Maleka, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
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cathy M's updateReviewer Update
29 Mar 2023, 08:38Good Day
It's been 2weeks since waiting for the the customer service consultant to call me or an email to be sent to me but nothing from your people's side am really not sure what to do or i must rather cancel the contract i have with 1st For Woman
It's been 2weeks since waiting for the the customer service consultant to call me or an email to be sent to me but nothing from your people's side am really not sure what to do or i must rather cancel the contract i have with 1st For Woman
cM
cathy M's update29 Mar 2023, 08:38
Reviewer Update
Good Day
It's been 2weeks since waiting for the the customer service consultant to call me or an email to be sent to me but nothing from your people's side am really not sure what to do or i must rather cancel the contract i have with 1st For Woman
It's been 2weeks since waiting for the the customer service consultant to call me or an email to be sent to me but nothing from your people's side am really not sure what to do or i must rather cancel the contract i have with 1st For Woman