Innovation not coming to party and not caring about customer safety

Innovation group sold to me a false cover, for my breakpads, when dealership called for authorization they say I must drive with a car that has a risk of damaging brake disc and the brakes could lead to an accident, Mahlatsi from innovation agreed in the morning to give authorization now I've been holding for more than 20 minutes using my airtime for the recording, they might be erasing evidence, I'm not sure why they are taking forever to give me recording.