Innovation is ****ming ppl

I received last week call from innovation call centre agent the lady was telling that my warranty or policy it coming to an end its 2years now would I like to extend my policy. Then I said to her no she ask why then I told the lady that my was not fixed at Botch Northcliff eversince i take the car there i would return the car with stories that time its only high rave problem but Jacque from botch will only tell me stories.Then this lady said to me but in the system she can see the was a claim of R4000 that was paid. I was shocked because eversince my car was never fixed.It means someone at the innovation made a claim for him or at Bosch someone stole that money.I bought a car at we buy cars.I have been ****** by taking this warranty of fixed that they tell u about when u buy a in that place.