Innovation is *****!

Item: Innovation Group
Rating: 1
Author: Lanese L

Stay away from the Innovation Group!

I took out an extended warranty plan on my car, and when they needed me to sign up they were promising 90% of the car parts were covered under this policy only to come find out after submitting a claim of a meager R3500 none on the components are covered and the claim is Rejected!!!

Wish I had checked Hello Peter before I took out the policy as I can see I am not the only unhappy customer with this pathetic service!!

Helpful (0)

Replies (2)

Innovation Group's replyOfficial

11 Nov 2019, 14:24

Hi Lanese,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply11 Nov 2019, 14:24

Official

Innovation Group's replyOfficial

13 Nov 2019, 15:13

Hi Lanese,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team

Innovation Group's reply13 Nov 2019, 15:13

Official