NS
Ntlantla S
1 reviews | Active since Aug 2024
05 Aug 2024, 10:15
Innovation is a really a bad company yho
Guy I have a problem I dd take my car to ford randfontein last week Monday, I have only 7 months with this car sees I bought it from we buy cars,so the car dd go the at ford due to petrol pump failure even nw innovation have not paid for that pump instead they say they want a report on what made the petrol pump failure before they pay the claim yho pls help m is been a week I m calling this people,yho I m really stressed
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Innovation Group's replyOfficial
05 Aug 2024, 12:38Dear Ntlantla Sydney
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply05 Aug 2024, 12:38
Official
Dear Ntlantla Sydney
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team