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Theuns V
1 reviews | Active since Mar 2009
30 Nov 2023, 12:37
Innovation insurance refuse to pay!!!
Took out a comprehensive policy on my Opel Mokka bought from WEbuycars. Cover on engine up to R100 000 and they refuse to pay for damage to the engine. I had the vehicle for 2 weeks, less than1000km later the engine broke down, the dealer suggested a new engine and Innovation refuses to pay. It is 6 weeks now without the vehicle, due to Innovation's absolute *****ulent actions. Useless warranty!!!! They even want me to carry the dismantling costs of the current engine!!! Absolute ****!!!!
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Innovation Group's replyOfficial
01 Dec 2023, 07:54Dear Theuns Venter, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply01 Dec 2023, 07:54
Official
Dear Theuns Venter, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team