BN
Bongani N
1 reviews | Active since Jan 2023
29 Oct 2024, 12:59
Innovation ignoring emails
Yesterday I sent them an email requesting info on my policy with them. The message was read but up until now, no response. Disappointed 💯
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Innovation Group's replyOfficial
29 Oct 2024, 13:56 Dear Bongani Nqana, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply29 Oct 2024, 13:56
Official
Dear Bongani Nqana, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team