INNOVATION GRP BEWARE OF THEIR ****S JUST TO GET SALES

I've never come across such a **** company that is supposed to keep your vehicle under a safe umbrella...to see to it that its serviced on time, and that repairs are attended to asap. I received a call from your complaints dept, the guy promised that because he looked into the matter, and noticed the mileage is still very low, and that the car travels a lot less than 15000km per year, since there has been confusion about the service plan, as well as the power-up service plan. Innovation group will service out of goodwill, as long as it happens in May, and that when the service plan is renewed the waiting period won't apply. I've been trying to call innovation group to get them to contact the dealer with authorisation since last week, without any success. I find this very disturbing that you can mislead customers like this, firstly by providing the wrong information, and secondly by lying to say that lees than 12 months of finance left the vetting has been rejected, however we have app**** for a payment holiday, where the consultant advised that the vehicle finance will only be paid up in a year, your technicality does not even add up. You mislead customers by selling service plans, and saying that power up service plan is a type of upgrade to cover you for extra items, such as brake pads, batteries, wipers etc. I urgently require response, as the vehicle is now overdue for its service, and my service alert cannot be removed unless the vehicle is serviced. This is extremely annoying and risky to drive a vehicle with an alert, especially when its a vehicle dependent on its electronics..... Someone from customer care called to provide me with a quote to renew the plan as this was the condition why innovation would cover the service and as long as it happens in May