Innovation Group's Terrible Service and avoiding to pay

I took my car for diagnosis and repairs to Rola Mercedes in Somerset West. My car is under Extended Warranty (full cover) by Innovation Group through MFC. Rola Motors submitted the claim to Innovation whom they sent their accessor to check and approve what Merc Benz claim are faulty or need attention in the car. The quote is about R49K, only for the accessor/ Innovation group to authorize R9.8K of the damage. 1. They don't want to pay for the ignition switch saying that is wear and tear. How is that possible, how do they measure their wear and tear? 2. They don't want Rola Mercedes to open and clean the cylinder heads because the asseccor says the problem Rola Motors recommends is not true. Rola Mercedes wrote a report to them explaining why they recommend that.

I wrote numerous emails to Innovation, trying to call them and I'm transferred from one person to another and asked to stay on the line for about 30minutes till my airtime is exhausted. Their service is so terrible and poor. All I want for them is to pay for my car as per cover and not come with stories to try and run away from their responsibility they promised. My car has been standing at Rola Mercedes for 10 days now, no work done because of Innovation Group. They are not responding within their turnaround time of 48hrs, they are not returning calls when they receive messages. I have enough of Innovation and their incompetence and bad service BUT I want my car to be done because I am paying them to do that.

Mnoneleli Nase