Innovation Groups Rim and Tyre (*****)

I have taken out Rim and Tyre insurance with MFC who goes by the name of the Innovation group.

I have never claimed from them in over 2 years a few days ago I road into a nail and without my knowledge the tyre was damaged beyond repair and the other front tyre was also damage due to this.

I then took my vehicle to Supa Quick in Mitchells Plain to get a quote to repair the 1 tyre the attendant said that the other tyre was also damaged and will need replacement.

I then proceeded to send the quote to the innovation group who never responded to me. So after 3 more days I contacted them again and sent my information to them again.

Finally they received my quotation and they "assessed" the images and told me I only qualify for R1500 where the quote is R2800.

However the website itself says that I am covered as follows:

======== Covers the costs of repairing or replacing damaged tyres and rims. You are covered up to the value of R10 000 per claim with an overall policy limit of R 40,000 over a two-year period. Includes roadside assistance and once-off wheel balancing and alignment =========

I have been with them for more than 2 years now and never Claimed. This is ******* at its finest.

I then proceeded to inform the assistant assisting me with this issue and asked them if all 4 of my tyres somehow exploded at once will I still be covered for R1500 only.

He/She rep**** with the word: Yes

I then sent them the website outline of the insurance and since then no response was given.