Innovation group/nedbank

I Me AM Malatjie experience bad behavior of innovation group. When i bought my car through nedbank , they arranged a warranty cover on 2023 around January,then they didnt finish me with the policy and the car was having antifreeze leakage i took it to Audi polokwane,in October 2023 for diagnostic they did it and told me is water pump they qoete i paid it R28200 therefore after they fitted the part they told me that the car doesn't start i then told them that my car was starting when I took in for diagnostic, we therefore started a fight and I took the matter to Moisa of which Moisa finding was not in my favor i then referred the matter National consumer commission which the matter still with them. On November 2024 i received email from innovation group to informed me that my warranty policy is about to expire in February 2025 i then went to Audi polokwane to ask about my car they told me that I must pay the car for storage , they said is R 84000 i refused they phone me informed me that I can pay R 2400 which I did pay. After collecting the car i then tried to log a claim to innovation group they then told me that I should the car to the dealership i took it to Audi Nelspruit, after that they asked me what happened i told them then they ask me for all the invoices from Audi polokwane,i supp**** them after that they told they can't help me so again I must arrange to go and fetch my car on my own while I'm still paying it at bank and im not driving it. As they had wrote emails that I needed to extend my warranty i have done that as well but this year i took the car to other dealer for repairs and they tried to log a call with them it was declined,and now the car still there im paying for it even now,so I found that very unfair as they didn't provide me with the policy in advance. My name Alpheus Malatjie. Id no ***