Innovation group worst experience ever

Very disappointed with the level of service I was offered. Submitted a claim to them with all the required documentation, even sent a follow up email to ensure, documents have been received for them to authorize the claim but nothing, from 12 noon till 16:00, no authorization nor reply to email. Not even a call back for progress, for me having to stay away from work to spend a day at the dealer for nothing really was an awful experience from the company side. They don't care about their clients, I feel. Totally out done.