JS
Jade S
1 reviews | Active since Mar 2021
23 Oct 2025, 10:47
Innovation group worse experience
I was recommended to use this company by Toyota for service not to pay out of pocket everytime I needed to service my vehicle after paying for over a year if I take the vehicle for service they keep on making excuses the vehicle should be serviced after *** KM if I take it again they say no its supposed to *** KM but the vehicle needs to be serviced I paid out of pocket twice they are the worst debit order every month but time for service nothing
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Replies (3)
Innovation Group's replyOfficial
23 Oct 2025, 10:50Dear Jade Seezing
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply23 Oct 2025, 10:50
Official
Dear Jade Seezing
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation, and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
JS
Jade S's updateReviewer Update
23 Oct 2025, 16:25Matter resolved thank you
JS
Jade S's update23 Oct 2025, 16:25
Reviewer Update
Matter resolved thank you
Innovation Group's replyOfficial
28 Oct 2025, 11:51We appreciate your response Jade
Innovation Group's reply28 Oct 2025, 11:51
Official
We appreciate your response Jade