Innovation Group with terrible service

Item: Innovation Group
Rating: 1
Author: Sibongile T

Terrible service. Took the cover with innovation group for a year now and they only send a contract now after fighting for it. Declines all /every claim submitted for all mechanical to be covered in a car and they find every little reason not to pay using the terms they never discussed when I took the cover. My car is at the dealership and I have to always pay from my pocket while I pay for insurance every month, whilst I should have saved the money I pay them to use it now.

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Replies (2)

Innovation Group's replyOfficial

31 Mar 2021, 15:11

Hi Sibongile,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint.

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group's reply31 Mar 2021, 15:11

Official

Innovation Group's replyOfficial

09 Apr 2021, 08:28

Hi Sibongile, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team

Innovation Group's reply09 Apr 2021, 08:28

Official