Innovation Group was a ****

I took my wifes car on 15 May 2025 at the Haval Randfontein dealership to authorize for a replacement for battery since we took Maintenance plan with Innovation Group since 2019. Since the begging of this year after 2 days the car would not start due to flat battery. The dealership tested voltages of the battery and told me that voltages are above the limits and Innovation will not approved the authorization. I told them I just charged the battery maybe that is why these voltages are so high. They told me to seek second opinion. I left the dealership. I then took a car yesterday on Wednesday 21 May 2025 of which I left the car there so that the dealership try to measure those voltages in morning. They did that only when they called Innovation Group told them that Maintenance has expired on 10 May 2025 and they will not Authorized this claim. It is very unfair for me since this problem of battery started last year. I even told the dealership last year when I brought the vehicle for service. Innovation Group has capitalized on the loopholes rather than helping a client. I was not even aware of the expiring date of 10 May 2025. To me taking this maintenance plan was my biggest ****. The only thing that they replaced was the front breakpads and wipers only. When they have to replace the biggest component they come with loopholes. I have been paying them upfront and when they have to deliver services they use loopholes. I would like to warn people about these service providers. If it was around July, I would gave up. But it still May and I was not aware of expired date.