Innovation Group Warranty Worthless – No Help, No Refund, No Accountability

I am extremely disappointed in how Innovation Group has handled my warranty claim.

I purchased a Nissan NP200 in good faith through We Buy Cars, financed by Marquis Finance, and paid R18,900 for Innovation Group’s mechanical warranty, scratch & dent cover, and tyre protection. When the vehicle developed a radiator leak, Nissan found serious pre-existing structural damage (bent chassis leg) — which made the radiator unrepairable and posed a safety risk.

Innovation Group rejected my claim, stating the damage was “pre-existing.” This is not wear and tear, but a serious structural issue that should have disqualified the car from sale. Despite this, I’ve been left with a useless vehicle and zero support from Innovation Group.

They confirmed via email that We Buy Cars would cover all repairs — only for us to find out later that WBC is only covering chassis and towing. The rest of the costs? No one will take responsibility.

I requested a full refund of R18,900 on 10 June. It is now over six weeks later, my vehicle is still at Nissan, and Innovation Group continues to ignore emails and calls. They’ve provided no assistance, no resolution, and no accountability.

This is a clear case of misrepresentation and a failure to deliver on the product I paid for.

The matter has been formally referred to MIOSA, and if still unresolved, will be escalated to the Ombudsman for Short-Term Insurance and NCR.

I strongly urge others to think twice before trusting Innovation Group with their vehicle protection. When you need them most — they’re nowhere to be found