1 reviews | Active since Nov 2013
INNOVATION GROUP WARRANTY NOT TRUSTWORTHY!!!
I am extremely annoyed with the innovation group maintenance claims dept.
The vehicle is currently at the dealer, the micro switch is faulty and needs to be replaced, whenever the vehicle is driven it kicks out an error saying the vehicle needs to be placed in park position, as it is a workshop error. When the dealer contacted your dept the claim was rejected, because according to your consultants the switch from the gear lever linked to the gearbox is not part of the components covered by the warranty?? Firstly I have the warranty documents with me but you insist that the component for the gearbox to function fully is not covered?? So in conclusion your company is suggesting that we drive a vehicle that's faulty, to cause bigger damage and who is then going to have to take responsibility for a major breakdown if your warranty suddenly selectively covers only certain parts pertaining to the gearbox? so the parts linked to the gearbox is now suddenly not part of the gearbox???????!!!!!! So you suggest keep paying until something becomes faulty then it could not be replaced or covered by you???! I am fed-up of this ****!!!!! secondly wipers that you replaced seems to also be faulty but the wipers needs to be used or replaced by ourselves??? but the faulty wiper is not our doing? how to you expect me to believe that you are a trustworthy warranty company???!
