HS
Hailey S

1 reviews | Active since Nov 2013

29 Dec 2021, 11:58

INNOVATION GROUP WARRANTY NOT TRUSTWORTHY!!!

I am extremely annoyed with the innovation group maintenance claims dept.

The vehicle is currently at the dealer, the micro switch is faulty and needs to be replaced, whenever the vehicle is driven it kicks out an error saying the vehicle needs to be placed in park position, as it is a workshop error. When the dealer contacted your dept the claim was rejected, because according to your consultants the switch from the gear lever linked to the gearbox is not part of the components covered by the warranty?? Firstly I have the warranty documents with me but you insist that the component for the gearbox to function fully is not covered?? So in conclusion your company is suggesting that we drive a vehicle that's faulty, to cause bigger damage and who is then going to have to take responsibility for a major breakdown if your warranty suddenly selectively covers only certain parts pertaining to the gearbox? so the parts linked to the gearbox is now suddenly not part of the gearbox???????!!!!!! So you suggest keep paying until something becomes faulty then it could not be replaced or covered by you???! I am fed-up of this ****!!!!! secondly wipers that you replaced seems to also be faulty but the wipers needs to be used or replaced by ourselves??? but the faulty wiper is not our doing? how to you expect me to believe that you are a trustworthy warranty company???!

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Replies (2)
Innovation Group
Innovation Group's reply29 Dec 2021, 12:08
Official
Hi Hailey, Thank you for taking the time to contact Innovation Group and notifying us of your complaint.  Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group
Innovation Group's reply30 Dec 2021, 16:58
Official
Hi Hailey, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team